Tel: 0191 377 7345 | Email: firstname.lastname@example.org
This is the P C Henderson Ltd Privacy Notice. P C Henderson Ltd is committed to protecting your personal data. This privacy notice describes:
P C Henderson Ltd, a company registered in England and Wales under number 01188468, of Durham Road, Bowburn, County Durham, DH6 5NG , United Kingdom as "data controller" is responsible for the processing of your personal data. P C Henderson Ltd is part of the ASSA ABLOY group of companies.
We collect and store:
Contact and delivery details as well as payment information in order to process and deliver any purchases from the website.
Your name, company name, email address and telephone number when you make an enquiry with us via the website.
Your email address when you sign up to receive our newsletter.
Your name, company name, position, telephone number and email address when you submit a request for information about training which can be provided by us.
Your name, company name, postal address, telephone number and email address when you request a copy of our product brochure.
When you create a customer account, we will collect your name and email address. These details will then be used to process and deliver any orders made via the website.
Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the support of the Customer Support team.
In addition to the information you submit we are gathering your IP address to serve you with geographically-relevant content and personalisation purposes.
Why do we process this personal data?
What is the legal basis for processing?
To process and dispatch orders
In order to perform our contract of sale with you.
To respond to queries from customers and provide product support
It is in our legitimate interest to respond to customer queries and provide product support.
To register and administer customer accounts
It is in our legitimate interest to provide this service as requested by customers
To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website.
When you have provided your consent to do so.
To provide online and face to face training about Abloy products and services
It is in our legitimate interest to provide this service as requested by customers.
To send you communications about relevant products & promotions, in accordance with your marketing preferences.
We will only send you relevant content where we have your consent to do so.
To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.
Using your personal data in this way is necessary for us to comply with our legal obligations.
To invite you to participate in market research.
It is in our legitimte interest to gain insight into the performance of our services and to research new business opportunites.
We may transfer your personal data for the purposes set out above:
Some recipients are located in countries outside the UK or EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the UK or EU/EEA, when transferring personal data to countries outside of the UK or EU/EEA we use standard contractual clauses approved by the European Commission or Information Commissioner’s Office to ensure a sufficient level of protection for your personal data.
We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.
We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer.
In relation to the personal data that we hold about you, you have the right to:
We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.
Requests to exercise your rights should be addressed to email@example.com
If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu.
We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates takes effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.
Version 1.0 July 2022