Tel: 0191 377 7345 | Email:


Spotlight interview: Meet Lorraine Craggs, Planning Manager at P C Henderson

by Kate Donkin on 13/05/2019

What is your role at P C Henderson and how long have you worked here?

My role is Planning Manager and I have worked here for over 4 years.

What does your role entail? 

My role is to convert commercial inputs such as sales, forecasts and marketing campaigns into an achievable production plan. To achieve this, I need to consider all constraints including labour and materials whilst also understanding the level of working capital within the business.

I’m also involved in the new product development process – it’s my responsibility to liaise with suppliers to make sure only the highest quality materials are used and all materials are ready ahead of launch.

How has your role evolved over the years?

I first joined the company as Administration Support within the planning department, my main responsibility was to support the Production Controller whilst also liaising with our production team to make sure orders were met on time.

What is a typical day like for you?

There is no such thing as a typical day for me - depending on incoming orders and upcoming product launches, my day to day tasks can be extremely varied - but that’s why I love my job.

What do you enjoy the most about your role?

The people I work with are great, my role allows me to work with people from all departments throughout the business – which I really enjoy.

It’s also great to be part of the new product development process - seeing the products from the initial design phase right through to them being sent out to customers – it’s a great thing to see.

What are the main challenges associated with your role?

My main challenge is scheduling operations in line with customer demand - we receive high quantity orders every day containing a wide variety of products which are to be shipped both nationally and internationally. However, I strive when working under pressure and in a fast paced environment.

What do you like about working for P C Henderson?

It’s great to work for such a successful and reputable company that has been around for so long - when I tell people where I work, they always recognise the P C Henderson name.

What do you enjoy doing outside of work? 

Spending time with family and friends, enjoying the occasional gin and doing a spot of Karaoke (Greatest Love of All by Whitney Houston).