Website Terms and Conditions


Prices and Payment

The prices for goods displayed for sale on this site are as set out on the site and are exclusive of VAT. VAT will be added at the current rate and will be clearly shown when you view your basket. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom.


P C Henderson Ltd cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.


Your Right to Cancel

You may cancel your order for goods at any stage before, and up to 30 days after, the goods are delivered to you by notifying us in writing at the address above or by e-mailing us at We aim to process your order for dispatch to you within two working days of receiving it. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.



You may select from 2 delivery methods, Standard Delivery which normally takes 3-4 working days, or Express Delivery which means that provided your order is received by us no later than noon on a working day, your goods will be despatched the same day for delivery the next day, provided we have the item(s) in stock.


If your order is received after noon, or on a non-working day, your order will be despatched on the next working day for delivery the following day. Working Days include Monday to Friday only and exclude UK Bank Holidays. The delivery cost will be clearly shown in your shopping basket before you confirm your order.


Standard Delivery is charged at £6.00 + VAT (£7.20) per delivery no matter how many items you order.


Express Delivery is charged at £11.00 + VAT (£13.20) per delivery no matter how many items you order.


Standard Delivery is available to all UK mainland addresses, Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey and Guernsey.


Express Delivery is available to all UK mainland addresses only.


Deliveries are made by carrier service and normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified.


Please leave a daytime telephone number so that we can contact you if necessary. Working days are classified as Monday to Friday and exclude bank holidays.


If you are not home when your goods are delivered, the carrier will normally leave a card with instructions on how to reschedule the delivery.


If any items you order are not available:


We will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items which are available and possibly a substitute for the unavailable item(s) or refund you accordingly.


If paying by cheque, we will wait for your cheque to be cleared before making delivery.


If your goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund.


Returns and Refunds

On cancellation for whatever reason you must return to us the goods we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid for the goods only.


In the event you wish to return any of our products, email us at or call 0191 377 7345 and advise our customer services team you wish to return your goods. We will arrange for collection from your delivery address within one week of authorisation from our customer service team.


Refunds will be credited directly to the same debit or credit card used when placing the order. All refunds will be made within 28 days of receipt of the returned order.


This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.



In these terms and conditions:-


“P C Henderson” means, P C Henderson Ltd and Companies and any other connected organisation that supplies the goods ordered by you and any successor to its business;


“We and Us” means P C Henderson Ltd either alone or together with you, as the context requires;


“Working day” means every day of the year except weekends, and English statutory and public holidays;


“You” means the person ordering goods subject to these terms and conditions;


We may at any time make changes to this site and the details displayed on it (including prices).


We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of P C Henderson Ltd.


If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.


We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.


To the extent permitted by law, P C Henderson accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.


These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.




The contents of the web site are copyright © 2016 P C Henderson Limited. All Rights Reserved.


P C Henderson Ltd or its licensors are the owners of the copyright (and database rights) in this site and all material on the site, including content, design, text, graphics, photographs, software compilations and underlying source codes.


Information on the web site, including but not limited to, text, images and sound, may not, except for strictly private purposes or where otherwise indicated, be reproduced, transferred, distributed or stored without prior written permission by PC Henderson Limited. Modifications to the contents of the web site are expressly prohibited.


You may download and print extracts from this site for the sole purpose of placing an order with P C Henderson Ltd or for your personal non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproduction except as above, publication, alteration, distribution, broadcast, or other commercial exploitation) without our written permission.


Some parts of the web site contain images that are subject to the copyright rights of their providers.



P C Henderson Ltd is the owner of the trade marks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this site are the property of their respective owners, as indicated.


No Warranties or Representations




P C Henderson Limited makes no warranties and/or representations whatsoever about any other web site which you may access through this one. Such are provided only as a convenience and does not mean that P C Henderson Limited endorses or accepts any responsibility for the contents or the use of such web site. In addition, it is up to you to take precautions and to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.


Information on this web site may contain technical inaccuracies or typographical errors. The information contained on this web sites may be changed at any time without prior notification or obligation.


Information that is published on the web site may contain references or cross references to P C Henderson Limited products, services etc. that are not announced or available in your country.


The accuracy of such information cannot be guaranteed, particularly since this information is subject to change, specific requirements or availability and such references do not imply that P C Henderson Limited intends to announce such products, services etc. in your country. Contact your local Henderson distributor for complete details regarding the products, services etc. which may be available to you and for ordering. Your local Henderson Installer/Distributor may be found using the “Find an Installer/Distributor” service on this website.


Legal notice

We constantly endeavour to keep this web site up to date; however some of the information published may not be correct due to product changes which may have occurred since it was last updated. Before ordering, please ask your Henderson Installer/Distributor for the latest information. P C Henderson Ltd reserves the right to make changes at any time, without notice, to prices, products and specifications.