Our sliding door was installed a 4 years ago by builder when he converted our bathroom and toilet to a walk in shower room for my wife and is fine, works well. However every now and again the door seems to move on its fitting in that it doesn\'t close all the way, leaving a small gap between the door and the frame on the left that makes the surround. The door stops are in place at both ends and however the door stop on the left where the external part of the frame is does not engage before the door gets to it\'s closed position. I would have though that the door reaching the close position though before the runners run out would not be a factor though. Yet To fix I can move the door to the closed position or at least as far as it is at that point closing and the pull it to where it should be closing to. When I do this I can see what looks like the top hangers moving. I have tightened the 2 pair of bolts but do not want to go too far. Please advise on any adjustments, tightening procedures that my stop the door from moving.
Question by: Kate Donkin on 22 Oct 2020, 01:00
Answer:
Good Morning, I have passed your question onto our technical department who will be in touch with you via email shortly. Many thanks, Kate Marketing Assistant
Answer by: admin admin (Admin) on 22 Oct 2020, 16:14
Answer:
We have exactly the same problem with our sliding door - it no longer slides all the way to one end - stopping before it hits the door stop and leaving a 12-15 cm gap. How can we adjust it?
Answer by: admin admin (Admin) on 2 Jan 2021, 16:07
Question:
Do you have a details showing the jamb installation, I would like to clarify the relationship between the door and jamb, i.e. how much overlap between the door and the frame should be allowed.
Question by: Kate Donkin on 22 Oct 2020, 01:00
Answer:
Good morning, We recommend using an overlap of 40mm between the door and the frame, however this is down to the customers discretion and personal preference. Thanks, Kate Marketing Assistant
Answer by: admin admin (Admin) on 22 Oct 2020, 12:22
Question:
Can the track be cut down
Question by: Kate Donkin on 2 Nov 2020, 00:00
Answer:
Good afternoon,Due to the tracks ball cage design, it can not be cut down.Thanks,KateMarketing Assistant
Answer by: admin admin (Admin) on 2 Nov 2020, 16:30
Answer:
Good afternoon, Due to the tracks ball cage design, it can not be cut down. Thanks, Kate Marketing Assistant
Answer by: admin admin (Admin) on 2 Nov 2020, 16:31
Question:
Hello - we have the same issue as the post from Oct 2020. Our dressing room sliding door was installed about 5 years ago by builder and worked well for a while. However the door has seemed to move on its fitting and now it will not close all the way, leaving a small gap between the door and the frame on one side. There are door stops are in place at both ends, however the door stops moving (the ball bearing assembly hits the end of its guide) before the stop is reached. It looks a bit like the track that the door hangs from has shifted within the ball bearing assembly that moves along the guide track.
Question by: Brent on 4 Jan 2021, 00:00
Answer:
Hi Brent - if you could please call our technical team on 0191 3777345 they will be happy to assist you with this. Many thanks Stephanie, P C Henderson
Answer by: admin admin (Admin) on 4 Jan 2021, 15:09