Is the stainless steel option of a suitable grade to be used externally?
Question by: Kate Donkin on 22 Oct 2020, 01:00
Good morning,Our Rustic 100 has been designed for internal use only.Many thanks,P C Henderson Ltd
Answer by: admin admin (Admin) on 9 Nov 2020, 11:44
Can the tracks be shortened?
Question by: Dave on 7 Nov 2020, 00:00
Yes - the Rustic track can be cut down however you will need to be mindful of where you cut the track in relation to the pre drilled holes for the wall spacers. Also - if cutting the matt black version of this product the end of the track will need repainting.Many thanksP C Henderson Ltd
Answer by: admin admin (Admin) on 9 Nov 2020, 11:50
Is the Soft Stop feature visible when installed?
Question by: Jade on 19 Nov 2020, 00:00
Good afternoon,The soft close unit is fixed behind the track so is not visible when installed.Many thanks,P C Henderson
Answer by: admin admin (Admin) on 19 Nov 2020, 15:56
Iâ€™m trying to understand how the door sits over the open door space? How does it effectively close/block the open door space? Does it give as much privacy as a normal door would?
Question by: Jacci on 1 Dec 2020, 00:00
Good afternoon,We recommend a 40mm overlap pf the door and opening - this would allow the door to fully close over the opening.For more detail, please see step 1 of our fitting instructions.Thanks,P C Henderson
Answer by: admin admin (Admin) on 7 Dec 2020, 14:19
Could you confirm that if we have 2 opening doors on a 3m track, we can't have soft close and open kits fitted to both doors? The product datasheet doesn't seem to clarify this.
Question by: David Edmonds on 21 Feb 2021, 00:00
Good morning,For biparting doors on a 3m track, both soft close and soft open is not possible as there is not enough fixing points within the track.For this application, it is only possible to have soft close OR soft open on both doors. This is detailed on the second page of the product datasheet.Thanks,KateMarketing Executive
Answer by: admin admin (Admin) on 23 Feb 2021, 08:08
Do the sliding barn doors require them to be fitted to a stud? I noticed in the video it was drilled straight into the wall, no check for studs.
Question by: Saagar on 2 Mar 2021, 00:00
Good Morning, This depends on a number of variables - what type of surface you are fixing the system to and also the weight of your doors. We would always suggest fixing to the strongest part of the wall. Many thanks Stephanie Marketing Manager
Answer by: admin admin (Admin) on 5 Mar 2021, 11:21
what size groove is required in the bottom of the door? do you supply a channel?
Question by: julie cornwell on 19 May 2021, 01:00
Good morning,The routing detail for the bottom of the door is 20mm high x 6mm wide - this is detailed on step 4 of the fitting instructions.This system uses a floor guide which fixes to the floor and runs within the channel on the underside of the door.Thanks,KateMarketing Executive
Answer by: admin admin (Admin) on 20 May 2021, 09:36