Hello,
Does the door need to be attached before the pocket is plasterboarded? Or can it be fitted once the wall is fully plastered?
Question by: Tony Perkins on 3 Apr 2025, 18:31
Answer:
Good morning,
Yes - the door would need to be installed before the pocket is plaster boarded as there is limited access to hang the door after plaster boarding.
Thanks,
P C Henderson
Answer by: Kate Donkin (Admin) on 7 Apr 2025, 09:10
Question:
Hi, I am looking to fit 2 x 21" (533mm) pocket doors. Can the PDK3 kits be cut down for these doors OK? The product spec states a maximum size, but not a minimum size. Thanks.
Question by: Darren on 1 May 2025, 09:33
Answer:
Good morning,
Yes - our Pocket Door kits can be cut to suit your door size. Full instructions on how to do this are included in our fitting instructions.
Thanks,
P C Henderson
Answer by: Kate Donkin (Admin) on 6 May 2025, 11:14
Question:
Hi is there a walk through video on how to install the dual soft close mechanism correctly?
I’ve ordered the pdk4 soft close and it’s not come with any stops and I can’t seem to activate the soft close mechanism?
Question by: Michael on 5 May 2025, 18:10
Answer:
Good morning,
Unfortunately, we do not have an installation video on this at the moment.
From the fitting instructions, is it the rubber stop you are missing?
With regards to the soft close, please ensure that the protruding edge of the activator is facing downwards when inserted into the track. Also, please ensure that the activator is located in the correct place (as shown on step 12 of our fitting instructions).
Thanks,
P C Henderson
Answer by: Kate Donkin (Admin) on 6 May 2025, 11:33